Team Profile
Executive Virtual Assistant & Inbox Management Specialist
Edgar Loui Francisco
Edgar helps founders and small business owners stay on top of their inbox and daily operations. With three years of executive virtual assistant experience, he keeps inboxes at zero unread in Zendesk, handles email support, and documents workflows so nothing depends on memory. He works 9:00 PM to 5:00 AM Philippine time, overlapping with US business hours.
Also experienced in: Team Supervision · Email & Chat Customer Support · SOP Documentation
About Edgar
Edgar has worked in customer-facing and administrative roles since 2015. He started in chat and email retention support, spent four years handling medical records and insurance documentation at Southern Philippines Medical Center, and from 2023 to 2026 worked as an Executive Supervisor at VIP Global LLC, leading and coaching a seven-person team while supporting executives with inbox management and daily operations. He holds a Bachelor of Arts in Philosophy with a minor in English.
Core Expertise
Primary
- Inbox Management Keeping executive and support inboxes at zero unread using Zendesk.
- Executive Support Supporting founders and small business owners with day-to-day operations.
- Workflow & SOP Documentation Writing clear procedures and managing workflows so work runs consistently.
Supporting Skills
Services & Capabilities
Inbox Zero Management
Sorting, answering, and closing out email so your inbox stays clear.
Executive Assistance
Day-to-day support that frees founders to focus on running the business.
Email Customer Support
Handling inquiries, refunds, returns, and exchanges according to your policies.
SOP & Workflow Setup
Documenting processes and organizing workflows your team can follow.
Team Supervision
Training, coaching, and quality checks for remote support teams.
Data Entry & Bookkeeping Support
Accurate data entry, basic bookkeeping, and payroll processing.
Tools & Platforms
Professional Experience
-
Virtual Assistant (Executive Supervisor)
VIP Global LLC
- Supervised and coached a seven-member team, providing training, performance feedback, and ongoing guidance.
- Kept the team compliant with company policies, operational standards, quality requirements, and regulations.
- Managed daily operations to keep workflow efficient and productive.
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Administrative Assistant
Southern Philippines Medical Center
- Entered and documented patient records, diagnoses, and surgical plans accurately to support insurance claims processing.
-
Retention Specialist (Chat & Email Support)
Offsourcing
- Promoted membership retention by communicating member-only promotions, benefits, and offers.
- Processed returns, exchanges, refunds, and related requests in line with company policy.
- Answered customer inquiries with accurate information and timely resolutions.
Education
Bachelor of Arts in Philosophy, Minor in English
St. Camillus College Seminary · 2008 – 2012
Working Style & Strengths
US-Hours Availability
Works 9:00 PM to 5:00 AM PHT with flexible scheduling for US and international clients.
Proven Team Leader
Has trained, coached, and managed a seven-person remote team.
Process-Minded
Documents SOPs and keeps work aligned with policies and quality standards.
Clear Communicator
Writes clearly and professionally, backed by years of email and chat support.
Edgar gives busy founders a reliable right hand during US business hours, keeping their inbox clear, their processes documented, and their day-to-day operations running smoothly.
Let’s Talk
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